Terms & Conditions  - Sales & Hire

Terms & Conditions - Sales

Definitions

Aurelia is Aurelia Wedding Stationery Designs & Event Decoration Hire of 71 Bracknell Avenue, Knowsley L32 9SN, Merseyside.

Client is the person(s) purchasing the goods under the terms and conditions of this contract.

Conditions means, the terms and conditions of sale as set out in this document and any special terms and conditions as expressly agreed in writing by the client and Aurelia.

The Sale of Goods Act 1979 as amended - The goods will comply with the requirement of the above legislation as regards to their quality, description and fitness for purpose.

Changes/Alterations - Aurelia will send to you, the client, a proof of all the wording on any stationery for your approval which should be checked carefully.  The proofs are to be signed by the client, clearly amended if necessary, dated and returned to Aurelia.  It is the responsibility of the client to notify Aurelia of any changes to names, dates, venues etc.  Once production of the items has commenced any changes notified to Aurelia will only be made at an additional cost to the client.

Copyright - The client is responsible for obtaining permission for printed reproduction of any material, poems, hymns, songs etc. The client indemnifies Aurelia against any action brought against it for breach of a third party copyright.  The final design produced by Aurelia are the copyright of Aurelia.

Data Protection - Aurelia will not share any information you provide to a third party without your permission.

Samples of our Products - Should you require samples of our products (i.e. stationery) then Aurelia will send you a full sample set which consists of: save the date; day invitation; rsvp; evening invitation; order of service (without inserts); menu; place card; and thank you card.  As the work however, has a high degree of hand-finishing, we request that you pay between £4.00 and £7.00 (depending on which design) towards the cost.  Should you then proceed to place an order with Aurelia for stationery, this will be deducted from the cost of the contract.

Ordering, Payment and Cancellation - There is no minimum order but we do request that you order any stationery at least 16-18 weeks before your wedding.  We may be able to fulfil your order in a shorter timescale, however this is at the express agreement of Aurelia.  If you would like additional stationery after placing your order this is possible, but please note that we may not have all the materials in stock to complete any additional order and there may be variations in the materials used, should we have to obtain additional supplies to complete your revised order.  We recommend that you order a few extra stationery items to allow for any forgotten guests or mistakes when writing out the stationery.

Where an order cannot be fulfilled by Aurelia due to circumstances outside of their control (eg: discontinued line) Aurelia will notify the client immediately and offer a substitute item.  If however the client is dissatisfied with the alternative offered then the client may cancel the contract and will be entitled to a full refund of any money paid.

The delivery date will be agreed by both parties when the order is placed.  All orders when delivered must be signed for by the client.

The balance is payable by the client to Aurelia when the order has been completed and before delivery (therefore if you have ordered invitations only, payment is due before the delivery date.  If you have ordered further items i.e. Order of Service etc the balance becomes payable before the first set of stationery is delivered to you with a delivery date for the further ordered stationery having already been agreed.) .  Items will not be delivered until the balance has been received and processed.

Prices shown include printed inserts,  co-ordinating envelopes and/or posting box where appropriate.  Further charges are applicable for the printing of guests' names.

Orders placed for personalised items

These are exempt from the cancellation provisions of the Consumer Protection (Distance Selling) Regulations 2000 (as amended).

Therefore should the client cancel an order for personalised items they are subject to the following terms:

It will not be processed without a completed order form and a deposit paid of 50% of the contract price.

Any orders cancelled within 8 weeks of the agreed delivery date the client will be charged at the full contract price.  Orders cancelled 8 weeks or more of the delivery date, the client will forfeit their deposit to cover any costs incurred by Aurelia.

Orders placed for non personalised items

Cancellation of these orders when the contract is concluded by distance selling means is subject to the cancellation provisions of the Consumer Protection (Distance Selling) Regulations 2000 as amended. The client has 7 days commencing from the day after the goods are received to cancel the goods whereby once they are received back by Aurelia any deposit will be refunded to the client. 

Delivery

Delivery will normally be made by courier and Aurelia reserve the right to use other couriers. Whilst every care will be taken to pack the order Aurelia cannot be held responsible for loss or damage in transit.  All orders will need to be signed for.

Terms & Conditions  - Hire

Definitions

Aurelia is Aurelia Wedding Stationery Designs &  Event Decoration Hire of 71 Bracknell Avenue, Knowsley, L32 9SN Merseyside

Client is the person(s) hiring the goods under the terms and conditions of this contract.

Equipment are the goods hired by Aurelia to the client in accordance with the terms and conditions of this contract.

Conditions means the terms and conditions of hire as set out in this document and any special terms and conditions as expressly agreed in writing by the client and Aurelia.

Charges - The hire charges are based on 1 days' hire apart from the day of delivery and collection.  Aurelia will deliver, set up and collect hire items within a 30 mile radius of our business address at no extra cost.   We will endeavour to accommodate events held outside the 30 mile radius but there will be, however, a charge for this which charge will be agreed between the hirer and Aurelia.

Payment of Hired Equipment - Upon booking, a 25% deposit of the total amount is required to secure that booking.  Aurelia will advise the client that the booking has been made and advise when the further 25% will be due for payment and when the remaining 50% and security deposit is to be paid.  If the client cancels more than 12 weeks before the event, the deposit of 25% will be lost. The remaining 50% is to be paid at least 28 days before the event.   Payment can be made by cheque (payable to Aurelia) or by direct banking (please contact for details).

Security of Equipment - The hirer is responsible for any loss or damage to the hired goods during the period of hire.   A security deposit of 20% of the total charge is required to cover any loss, breakages or damage to the hire equipment and is payable when the balance for the hire is paid.  

Delivery of Hired Goods: When hired goods are delivered, the client (or a representative) will check and sign a delivery note confirming receipt of the hired goods.  It is the responsibility of the client to check the hire equipment before collection by Aurelia and report any loss or damage to the hire equipment to Aurelia immediately.   After the event and upon collection of the hired equipment it will be the responsibility of Aurelia to check that there is no loss or damage to the equipment hired and notify the client immediately if this is not the case.   Upon return of the goods should there be no loss or damage then the security deposit will be returned to the client within 28 days by whichever form the payment was made.  Should the losses amount to more than 20% of the hire costs then Aurelia reserves the right to take action against the client to recover the costs.

Substitution of alternative equipment by the hire to replace shortgages, breakages will not be accepted.

Liability - In no event (except for death and personal injury arising from our negligence) shall Aurelia be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the hire of the goods.

Insurance is not included.   It is up to the client should they wish to take insurance out to cover any loss or damage as mentioned under Security of Equipment.

All hire equipment remains the property of Aurelia.

Replacement of hired goods are priced as follows: chair covers £10 each, sashes £2.00 each, table runners £5.00 each, table swagging (from) £20.00 each, vases (from) £10 each, gold candelabra £20 each, silver candelabra £50 each, bay trees £50 each.

Aurelia reserves the right to substitute the equipment for a similar or superior quality and will notify the client 28 days before the period of hire.   If however the client is dissatisfied with the substitution then the client may cancel the contract and any monies paid are fully refundable.

Cancellation - The client may cancel the contract by notifying Aurelia in writing, any charges/refunds will be based upon the following.

Full hire charges if the notice is received less than 4 weeks days prior to the commencement of the hire period

50% of the hire charges if notice is received between 4 weeks and 12 weeks prior to the commencement of the hire period

25% (booking fee) of the hire charges if notice is received more than 12 weeks prior to the commencement of the hire period

Full hire charges shall be refunded should the client have the right to cancel under section 3 (substitution) of this contract

Should Aurelia cancel the contract then all monies paid by the client to Aurelia (monies received for hired goods.   This does not include sale goods.) will be refunded within 28 days.